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Connecting Customers with Digital (31 January 2023)

Connecting Customers with Digital (31 January 2023)

Our Connecting Customers with Digital workshop, facilitated by The Institute’s Academy experts, builds skills and capability to support customers with digital engagement, through using a coaching approach. Building customer confidence with…

No room for short-termism in leadership

No room for short-termism in leadership

As the end of 2022 draws ever closer, many organisations are looking to secure much-needed resources to handle peak-period pressures. Of course, maintaining daily service levels and meeting financial targets…

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