UKCSI – July 2023 Webinar Launch
Watch the UK Customer Service Index July 2023 webinar launch below. The Institute’s Head of Research and Insight, Brian Weston, and CEO, Jo Causon, take us through the latest results…
North Star Housing on Business Benchmarking, ServCheck and ServiceMark accreditation
Sara Herrington, Head of Customers, and Adam Clark, Executive Director of Customers discuss the benefits of organisational membership and the impact of Business Benchmarking, ServCheck and ServiceMark on their service…
Cosmos Tours on FirstImpressions
Terri Woollard, Head of Special Projects and Training, and Lydia Scofield, Customer Care Executive, share their thoughts on training and professional development. Lydia also explains how undertaking the Institute's FirstImpressions…
Connecting Customers with Digital: 28 Jul 23
Our Connecting Customers with Digital workshop, facilitated by The Institute’s Academy experts, builds skills and capability to support customers with digital engagement, through using a coaching approach. Building customer confidence with…
Let’s see some true service leadership
We often talk about the UK as a 'Service Nation', but what do we mean by this? For me, it is a way of encapsulating the world we want to…
Breakthrough Research: Governance and the Voice of the Customer
Join us at the online, member-only launch of The Institute’s latest Breakthrough Research: Governance and the Voice of the Customer. Corporate governance is under the spotlight as never before amidst…
Combining artificial and human intelligence to power growth
Just two weeks ago, the Prime Minister held a roundtable meeting with leading CEOs in AI, including Google DeepMind, and Anthropic. It follows establishment of the new Department for Science,…
Assessor Skills & Development Forum (21 Mar 2024)
The Assessor Forum is a members-only event providing you with networking opportunities, knowledge sharing and guidance of our experienced tutors. The forum is complimentary to the members of The Institute…
Assessor Skills & Development Forum (28 Nov 2023)
The Assessor Forum is a members-only event providing you with networking opportunities, knowledge sharing and guidance of our experienced tutors. The forum is complimentary to the members of The Institute…
Assessor Skills & Development Forum (14 Sept 2023)
The Assessor Forum is a members-only event providing you with networking opportunities, knowledge sharing and guidance of our experienced tutors. The forum is complimentary to the members of The Institute…