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Train the Trainer

Train the Trainer

Our member-exclusive Train the Trainer programme is designed to empower organisations to internally deliver high-impact training sessions from The Institute’s certificate courses. By equipping your in-house trainers with advanced teaching…

Training

Training

Professionalise your service offering with our high-quality training programmes, available exclusively to our organisational members.  Choose from our comprehensive suite of workshops and courses, or we can develop new content…

Hannah Gibson

Hannah Gibson

Hannah is the Chief Executive Officer of Ocado Retail, a joint venture between Marks and Spencer and Ocado Group that provides industry-leading service in online grocery delivery. She has worked…

Courses

Courses

We provide high-quality learning opportunities for our members. We offer a variety of scheduled courses throughout the year, from half-day workshops to comprehensive three-day certificate programs. These courses are available…

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