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Service and growth go hand in hand

Service and growth go hand in hand

Following our call for optimism this time last week, it was good to hear the more positive ‘mood music’ following the Government’s investment summit held on Monday. There was good…

National Customer Service Week 2024 Round-up

National Customer Service Week 2024 Round-up

Thank you to everyone who shared their NCSW activities and interactions with us throughout the week - your commitment to delivering outstanding customer service is truly inspiring, and it is…

Mohsen Ghasempour

Mohsen Ghasempour

Dr. Mohsen Ghasempour is a distinguished expert in the field of artificial intelligence (AI) with a solid academic foundation, holding a PhD in Computer Science. Currently, Mohsen serves as the…

Train the Trainer

Train the Trainer

Our member-exclusive Train the Trainer programme is designed to empower organisations to internally deliver high-impact training sessions from The Institute’s certificate courses. By equipping your in-house trainers with advanced teaching…

Training

Training

Professionalise your service offering with our high-quality training programmes, available exclusively to our organisational members.  Choose from our comprehensive suite of workshops and courses, or we can develop new content…

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