Vice President

Heather Smith, Chief Executive Officer, AXA Health

Alison Jaap, Customer Care Director for OVO Energy

Richard Pash, Chief Customer Officer at Zurich

Peter Cross, Former Customer Experience Director at John Lewis.

Paul Harris is Executive Director Customer Experience at Curo Group

Peter Farrer - Chief Operating Officer Scottish Water

Peter is General Insurance Executive Strategy Director at LV= GI

Phil McGilvray is the Managing Director Debt Services at TDX Group

A strategy, transformation, technology and digital commerce executive, with a proven track record in large global B2C and B2B companies, Sian is currently CEO at Xoserve.

Trafford Wilson - Executive Director of Customer Services, The Guinness Partnership

Customer Experience Director at TransPennine Express

Working for United Utilities Group as Customer Services Director, Louise has held a number of senior positions at North West Water, Norweb Plc, Vertex and United Utilities.