Ken Hughes
Leading Consumer & Cyber Behaviouralist and Customer Experience Strategist
Ken Hughes, known as The King of Customer Experience, is now acknowledged as being one of the world’s leading authorities…
Alison Platt
Chair of Hargreaves Lansdown
Alison Platt is Chair of Hargreaves Lansdown plc having joined the board in January 2024 . She became Senior Independent…
Jo Causon
CEO, The Institute of Customer Service
Jo became the Institute’s CEO back in 2009. She has driven membership growth by 150 percent and established the UK…
Dame Alison Rose, DBE
Senior Advisor to Charterhouse Private Equity, Advisor to Mishcon de Reya
Alison is the former CEO of NatWest Group
Liz Jackson
Sales & Marketing Director, Initium Corporate Finance
Liz Jackson is the Sales & Marketing Director at BCMS
Greg Reed
Group Chief Executive, Places for People
Greg Reed is Group CEO of Places for People, the UK’s largest social enterprise with 240,000 homes, 100 leisure centres…
Hannah Gibson
CEO, Ocado Retail
Hannah is the Chief Executive Officer of Ocado Retail, a joint venture between Marks and Spencer and Ocado Group that…
Jon Paull
Chief Operating Officer, Octopus Energy Group & Kraken Technologies
Jon has worked for the last 22 years building a number of successful energy companies, service innovators and disruptors across…
Amol Rajan
Journalist, Broadcaster & Writer
Amol is a Journalist, Broadcaster & Writer for BBC News and our 2025 Conference Chair