Speaker Archives ⋆ Institute of Customer Service

Alison Platt

Chair of Hargreaves Lansdown

Alison Platt is Chair of Hargreaves Lansdown plc having joined the board in January 2024 . She became Senior Independent…

CEO, The Institute of Customer Service

Jo became the Institute’s CEO back in 2009. She has driven membership growth by 150 percent and established the UK…

Former CEO, NatWest Group

Alison is the former CEO of NatWest Group

CEO, Landmark Information Group

Simon is the CEO of Landmark Information Group

Sales & Marketing Director, Initium Corporate Finance

Liz Jackson is the Sales & Marketing Director at BCMS

Group Chief Executive, Places for People

Greg Reed is Group CEO of Places for People, the UK’s largest social enterprise with 240,000 homes, 100 leisure centres…

CEO, Ocado Retail

Hannah is the Chief Executive Officer of Ocado Retail, a joint venture between Marks and Spencer and Ocado Group that…

Chief Operating Officer, Octopus Energy Group & Kraken Technologies

Jon has worked for the last 22 years building a number of successful energy companies, service innovators and disruptors across…

Journalist, Broadcaster & Writer

Amol is a Journalist, Broadcaster & Writer for BBC News and our 2025 Conference Chair