ServCheck is a powerful tool that measures your team’s alignment and engagement with your customer service strategy. It provides an independent measure and framework to drive a service culture across all areas of your organisation. Things you should do before you get to the portal: Set up your survey timeline Gather participant data Ask your…
Watch this video where accredited tutor, Fiona Bazalgette, takes you through the course structure and highlights how she helps her students improve their skills, competences and effectiveness through the course ? Our qualifications are exclusively available to organisational members.…
The Virtual Learning Environment (VLE) is an online learning platform for members to access their training content and qualifications. Here's a simple guide to help you access the Virtual Learning Environment (VLE), plus a handy tip and useful contacts if…
Your Member Dashboard gives you easy access to your member benefits along with our latest thought leadership, member-exclusive resources and events. Watch the video below showing how to access your UKCSI reports ? and explore your Member Dashboard here. As a member you are eligible to receive the following: Discovery Roadmap members: one sector report…
Your Member Dashboard gives you easy access to your member benefits along with our latest thought leadership, member-exclusive resources and events. Watch the video below showing how to access your Customer Focus Magazine ? and explore your Member Dashboard here. If you have any questions, please contact your Client Development Director or get in touch…
Your Member Dashboard gives you easy access to your member benefits along with our latest thought leadership, member-exclusive resources and events. Watch the intro video below ? and explore your Member Dashboard here. If you have any questions, please contact…