ServCheck is a powerful tool that measures your team’s alignment and engagement with your customer service strategy. It provides an independent measure and framework to drive a service culture across all areas of your organisation. Things you should do before you get to the portal: Set up your survey timeline Gather participant data Ask your…
Business Benchmarking is a survey of your customers based on the UK Customer Satidfaction Index (UKCSI) and customer priorities. To make the best of your insight, we recommend using the standard question set, so you can preserve the benchmark and effectively measure your CX performance against others in or outside your sector. Our Business Benchmarking…
This article covers: Database quality requirements Guide to uploading customer database Database quality requirements Addressing your customers Make sure you add customer names to your database, otherwise we will use “Hello Customer” greeting on your survey invite email. Additional data…
