Extract from Customer Focus Magazine: Issue 29 (May/June 2020) The state of many Britonsā finances is a parlous one to say the very least. Not only do a staggering 25% of adults have no savings at all (with Money Advice…
Extract from Customer Focus Magazine: Issue 28 (January 2020) When it comes to providing great customer service, first direct has consistently outperformed the industry. The original āchallenger bankā is no stranger to customer service awards, scooping those from the likes of Which? and uSwitch.com. In January and July 2019, it held top spot in the…
Extract from Customer Focus Magazine: Issue 28 (Jan 2020) The higher you climb, the further you have to fall. Mark Gait talks toĀ Customer FocusĀ about how the best way to fight increased customer expectation is to use ever more technological innovation.…