If you are interested in communicating the results of your Business Benchmarking survey, we would be delighted to support you. To ensure consistency and alignment of messaging, we are sharing some handy guidelines on how to approach creating external and…
Our additional Business Benchmarking analysis enables you to make effective data-driven action-plans. It helps you dig deeper into the performance of different customer segments, makes sense of customer feedback and explains the links between satisfaction and loyalty. This article covers:…
5 steps to ensuring a high response rate Having enough customers respond to your Business Benchmarking survey is essential for getting an adequate sample size – and that’s a must-have for statistical validity. Here’s some advice on how to boost…