Watch below the Breakthrough Research Launch on Green Goes Mainstream? Customer service and the green agenda. The Institute’s CEO, Jo Causon and Head of Research & Insight, Brian Weston, talked us through the findings of the research. The presentation was followed by a panel discussion and Q&A with the research sponsors Ageas, Cabot Credit Management…
Watch below the Breakthrough Research Launch on The Procurement Partnership: developing relationships to deliver excellent customer service through procurement. Institute’s CEO, Jo Causon and Head of Research & Insight, Brian Weston, talked us through the findings of the research. The presentation was followed by a panel discussion and Q&A with the research sponsors Scottish Water…
View the slides from the Are You Connected Research launch event.
This research tackles one of the most complex, difficult challenges for service organisations: how to leverage data and channels in order to deliver genuinely personalised, omnichannel customer experiences. Find the webinar presentation here.Â