The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service amongst parliamentarians, and establishes a dialogue with UK organisations across all sectors.
At our last APPG meeting on Thursday 25 February, we discussed the abuse experienced by customer service professionals brought on by the Covid-19 pandemic, the findings of the latest research showing an increase in abuse of customer-facing staff and our Service with Respect campaign . You can download the minutes here.
Please visit Service with Respect for more information about our campaign.
The APPG was attended by:
- Philip Davies MP, Chair (Conservative, Shipley)
- Chris Evans MP, Co-Chair (Labour, Islwyn)
- Liz Twist MP (Labour, Blaydon)
- Huw Merriman MP (Conservative, Bexhill and Battle)
- Margaret Ferrier MP (Independent, Rutherglen and Hamilton West)
- Chris Stephens MP (SNP, Glasgow South West)
- Selaine Saxby MP (Conservative, North Devon)
- Steven Bonnar MP (SNP, Coatbridge, Chryston and Bellshill)
- Lord Lipsey (Labour)
- Roberta Kirosingh – research assistant to Dr Lisa Cameron MP
- Tom Donnelly – member of staff to Bill Esterson MP
- Paul Buckley – member of staff to Sara Britcliffe MP
- Emma Evans – member of staff to Chris Evans MP
- Alexandra Wheeler – member of staff to Philip Davies MP
- Stine Holm – parliamentary assistant to Liz Twist MP
- Henk van Hulle – Customer Service Director at Post Office
- Heather Smith – MD Direct Insurance at LV
- Caroline Jackson – Head of Public Affairs at LV
- Carla Thomas – Director for Business Customer Service at Openreach
- Tara Mullen – Consultant at Octopus Energy
- Helen Clayton – Corporate Crime & Security Manager at Sainsbury’s
- Jo Moran – Head of Customer and Central Operations at Marks & Spencer
- Anthony Thomas – Head of Customer Assurance at Admiral Group UK
- Emma Enos – Head of Renewals at Admiral Group UK
- Joanna Causon – Chief Executive at the Institute of Customer Service
- Kelsey Pienaar – Executive Assistant at the Institute of Customer Service
- Anne Stoddart – Commercial Director at the Institute of Customer Service
- David Dagger – Marketing and Communications Director at the Institute of Customer Service
- Gareth Morgan – Director at Cavendish Advocacy
- Oliver Hazell – Senior Account Manager at Cavendish Advocacy
- Chloé Bester – Monitoring Assistant at Cavendish Advocacy