The APPG was attended by:
- Chris Evans MP, Chair
- Philip Davies MP, Co-Chair
- Liz Twist MP (Labour) (Blaydon)
- Steven Bonnar MP (SNP) (Coatbridge, Chryston and Bellshill)
- Rachel Hopkins MP (Labour) (Luton South)
- Navendu Mishra MP (Labour) (Stockport)
- Alison Thewliss MP (SNP) (Glasgow Central)
- Roberta Kirosingh – Research Assistant to Dr Lisa Cameron MP
- Mark Hoskisson – Research Assistant to Mick Whitley MP
- Emma Evans – Research Assistant to Chris Evans MP
- Giles Hawke – Chief Executive, Cosmos Tours
- Kathryn O’Brien – Customer Experience Director, TransPennine Express
- Phil McGilvray – Director of Operations, Cabot Financial
- Paul Moore – Head of Learning and Customer Excellence, LV=
- Joanna Causon – Chief Executive, Institute of Customer Service
- Anne Stoddart – Commercial Director, Institute of Customer Service
- David Dagger – Marketing and Communications Director, Institute of Customer Service
- Gareth Morgan – Director, Cavendish Advocacy
- Chloé Bester – Monitoring Assistant, Cavendish Advocacy