Whether your goal is to upskill employees across core competencies or to build a coaching culture within your organisation, our suite of professional qualifications provides you with the tools you need for success. Each of our work-based qualifications is designed to improve performance through a flexible learning model encompassing self-study, coaching and in-house management.
Qualifications are typically completed within three to six months, with flexible options for both virtual and in-person learning.
Our professional qualifications are exclusively available to members. The first step is to speak to your Client Development Director to discuss your interest – or contact us today about organisational membership.
For almost 30 years, we’ve partnered with leading organisations across the UK to elevate their customer service by empowering their people. Our qualifications are modular, progressive, and relevant to a wide range of job roles, ensuring that learning is impactful and directly applicable to your organisation’s needs.
Underpinned by our Service Experience Model, thousands of individuals have enhanced their skills through our qualifications, contributing to higher standards of customer service across sectors.
Learning outcomes
Effective communication is at the heart of exceptional service. Our communications qualification is designed for individuals who regularly interact with customers, whether internally or externally. It provides the foundational skills necessary to build strong relationships, enhance understanding, and foster a positive service experience.
Learning outcomes
Every organisation encounters recurring customer service issues, and the ability to identify and address these effectively is crucial to continuous improvement. Our solutions qualification empowers you to pinpoint the root causes of service failures and devise innovative solutions that prevent future occurrences, ultimately enhancing customer satisfaction.
Learning outcomes
Innovation is key to staying competitive in today’s fast-paced business environment. The innovations qualification equips you with the tools to drive and implement improvements in customer service. This qualification encourages creative thinking and collaboration, enabling you to introduce new ideas and processes that lead to superior customer experiences.
Learning outcomes
Coaching is an essential skill for leaders who wish to cultivate a high-performing, customer-focused team. Our customer service coach qualification is designed for individuals who are responsible for coaching and developing others within their organisation. This qualification provides the knowledge and skills necessary to become an effective coach, helping you to unlock the potential of your team and drive service excellence.
