Qualifications from the trusted authority on service: where skills meet standards
Exclusively available through membership, our range of qualifications focus on driving customer-focused abilities, knowledge, and conduct. Achieving our qualifications demonstrates an understanding of and commitment to excellent service standards, high performance and continual professional development.
Our qualifications enhance professional development by preparing you and your team for greater responsibility and more challenging roles. They are suitable for a broad range of career levels – including managers, frontline employees, and team leaders.
Professional qualifications:
Please contact your Client Development Director to start your qualification journey
Next Management qualifications courses starting:
- September 2025
Professional qualifications
“Wow, where do I start? I’m beyond engaged. I’m enthusiastic again and apply the thought processes and learning to every aspect of my role and decision making.”
“Being able to articulate a strategy for my part of the business was really useful and crystalised my understanding of what’s really important moving forward.”
“I have really felt so much more confident in my role since completing the course and this has led to me being able to bring the customer voice to more senior levels within the organisation.”
“I have a much better understanding of CX and practical application of principles.”
“[The Institute’s qualification] has given me a solid knowledge base for the next steps in my career.”
“The course was invaluable in helping me shape our new strategy as well as giving me a framework for implementation.”
