Network with your peers and fast-track your skills
Our open courses include:
We provide high-quality learning opportunities for our members. We offer a variety of scheduled courses throughout the year, from half-day workshops to comprehensive three-day certificate programs. These courses are available to organisational members virtually and in-person.
Whether you’re looking to enhance your skills in managing hybrid teams, drive a customer service culture or understanding how to support vulnerable customers, our open courses encompass all facets of customer service excellence.
“Great course, for all levels of customer service.”
“Excellent course, lots of very useful information covered.”
“It’s been great taking time out and implementing new service plans.”
“Any organisation wanting to enhance their service and improve customer satisfaction should definitely consider enrolling their staff on this course.”
“Useful and enjoyable course, necessary for every organisation. Leo was an excellent trainer.”
“5 star and would definitely benefit the rest of the company that may lack in some areas of customer service.”
We use Zoom as our preferred platform.
A reliable internet connection, a laptop/computer with a microphone and camera; paper and pen for notetaking.
An Academy Learning & Development Consultant. You can see who our experts are here.
Your environment – ensure you are in a comfortable location and remove any distractions. Make sure you have tested your connection to Zoom.
Our courses are only open to members – find out more about becoming a member here.
There may be others attending from other member organisations, presenting an opportunity to network and share thoughts and ideas on the subject.
