Our certificate courses enhance your professional skills and organisational effectiveness in customer service. Taking place over several days, our immersive courses are regularly scheduled or can be delivered (and tailored) just for your organisation.
Courses cover essential business and leadership skills such as developing a customer service mindset, effective communication strategies, managing challenging interactions, and teamwork in service delivery. Advanced courses further delve into deepening customer relationships, understanding service styles and customer types, and enhancing emotional intelligence.
- Our popular two-day course has been designed to develop the mindset and capabilities of top service professionals through interactive learning, expert guidance, and practical tools.
- An advanced course designed for managers and team leaders, aiming to elevate customer service quality by instilling effective leadership and fostering a customer-focused culture.
- Empowers participants to strengthen customer relationships, manage challenging interactions, and utilise emotional intelligence effectively.
- Explores various coaching styles. Delve into the independently recognised GROW framework pf coaching and mentoring and learn how to effectively utilise coaching language and philosophies.
We also provide members with the opportunity to qualify to teach our certificate courses, enabling them to independently deliver the content. Undertaking Train the Trainer certifies that your organisation adheres to our customer service standards within the chosen specialist course, as independently verified by the Institute.
“5 star, would definitely benefit the rest of the company that may lack in some areas of customer service.”
“Useful and enjoyable course, necessary for every organisation. Leo was an excellent trainer.”
“It’s been great taking time out and implementing new service plans.”
“Any organisation wanting to enhance the service they offer and improve customer satisfaction should definitely consider enrolling their staff on this course.”
“I found the sessions informative, well-balanced, and thought-provoking.”
“Brilliant course, would recommend to colleagues looking to enhance their customer service skills.”
