Our certificate courses enhance your professional skills and organisational effectiveness in customer service. Taking place over several days, our immersive courses are regularly scheduled or can be delivered (and tailored) just for your organisation.
Courses cover essential business and leadership skills such as developing a customer service mindset, effective communication strategies, managing challenging interactions, and teamwork in service delivery. Advanced courses further delve into deepening customer relationships, understanding service styles and customer types, and enhancing emotional intelligence.
We also provide members with the opportunity to qualify to teach our certificate courses, enabling them to independently deliver the content. Undertaking Train the Trainer certifies that your organisation adheres to our customer service standards within the chosen specialist course, as independently verified by the Institute.
“5 star, would definitely benefit the rest of the company that may lack in some areas of customer service.”
“Useful and enjoyable course, necessary for every organisation. Leo was an excellent trainer.”
“It’s been great taking time out and implementing new service plans.”
“Any organisation wanting to enhance the service they offer and improve customer satisfaction should definitely consider enrolling their staff on this course.”
“I found the sessions informative, well-balanced, and thought-provoking.”
“Brilliant course, would recommend to colleagues looking to enhance their customer service skills.”
