Fuel your team’s success with our interactive workshops, which can be tailored and delivered exclusively for your organisation (virtually or physically), or booked via our scheduled open courses available to all members.
These focused, personalised sessions deliver tangible results, empowering your employees to adapt, excel, and consistently deliver exceptional customer service.
Effectively resolve complaints right first time with enhanced skills and confidence.
Gain practical strategies for recruiting and retaining top service professionals.
Improve CX by identifying issues, taking corrective action & reducing complaints.
Acquire the knowledge and skills to understand vulnerable customers effectively.
Manage various challenging customer interactions across different channels.
Support customer digital engagement for greater self-sufficiency and satisfaction.
Get the guidance you need to effectively design customer journeys.
Effectively manage hybrid & remote teams for better engagement & outcomes.
Measure satisfaction, choose data sources & understand regulatory requirements.
Build your knowledge and understanding of the key components of trust.
“5 star, would definitely benefit the rest of the company that may lack in some areas of customer service.”
“Useful and enjoyable course, necessary for every organisation. Leo was an excellent trainer.”
“It’s been great taking time out and implementing new service plans.”
“Any organisation wanting to enhance the service they offer and improve customer satisfaction should definitely consider enrolling their staff on this course.”
“I found the sessions informative, well-balanced, and thought-provoking.”
“Brilliant course, would recommend to colleagues looking to enhance their customer service skills.”
