Skip to content

UKCSI: The state of customer satisfaction in the UK – January 2013

Rated 0 out of 5
(be the first to review)

£0.00

Retail continues to lead the UK customer satisfaction rankings, as overall UK customer service continues to show steady improvement

Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard.
somdn_product_page

You must have an account in order to download this item. Please Log in or  Register

Description

The increase is caused by small upward movements in a number of sectors, notably Retail (non-food), which offset slight falls in other sectors, such as Public Services (local).

There is therefore little change in the relative standing of sectors, though the Retail (non-food) sector continues to excel, increasing its score by 1.1 points (from 84.1 to 85.2).

Such is the general level of satisfaction in the Retail (non-food) sector that only one of the organisations surveyed registered a score lower than the overall UKCSI average of 78.2.

Reviews

There are no reviews yet.

Leave a customer review
Back To Top
Your Cart

Your cart is empty.

No results found...