UKCSI Leisure Sector – January 2022
£1,650.00
The Leisure sector’s UKCSI of 81.7 is 1.6 points higher than January 2021, 3.3 points above the UK all-sector average. Leisure is the highest rated sector in the January 2022 UKCSI.
UKCSI
Your local independent coffee shop and your local restaurant / takeaway are the highest rated organisation types. Greggs is the highest rated named organisation, followed by Netflix.
NPS
Your local restaurant / takeaway has the highest NPS, followed by your local independent coffee shop, Netflix and Greggs.
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Description
The UKCSI is based on an online survey of over 10,000 consumers, who are representative of the UK adult population by region, age and gender. The January 2022 UKCSI comprises 45,000 responses, 3,000 from each sector except for Transport and Utilities which include 6,000 responses each. Customers are asked to rate their experience of dealing with a specific organisation in the previous three months. Customers rate only one organisation per sector. Each customer can complete the survey for up to five different sectors.
