UKCSI Insurance Sector – January 2022
£1,650.00
The Insurance sector’s overall UKCSI of 80.5 is 2.1 points higher than January 2021 and 2.1 points above the UK all-sector average.
UKCSI
SAGA Insurance, RAC, Swinton and LV= are the highest rated organisations for customer satisfaction. Swinton’s score has increased by 7.6 points, making it the most improved in the sector.
NPS
SAGA Insurance has the highest NPS, followed by RAC and AXA.
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Description
The UKCSI is based on an online survey of over 10,000 consumers, who are representative of the UK adult population by region, age and gender. The January 2022 UKCSI comprises 45,000 responses, 3,000 from each sector except for Transport and Utilities which include 6,000 responses each. Customers are asked to rate their experience of dealing with a specific organisation in the previous three months. Customers rate only one organisation per sector. Each customer can complete the survey for up to five different sectors.
