Skip to content

Trusting the Internet: Developing an eService Strategy (2001)

Rated 0 out of 5
(be the first to review)

£500.00

The research project was sponsored by Anglian Water, The Post Office, Thames Water and Ventura.

Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard.

Description

Published 2001.

Written in association with the London Business School, this report provides a blueprint for delivering service excellence on the web. Ten key steps are identified to help organisations develop effective eService strategies to provide added-value services to Internet customers. The report offers guidelines on creating an effective eService strategy and suggests key performance indicators to monitor progress.

Reviews

There are no reviews yet.

Leave a customer review
Basket
Back To Top
Search