The Power of Service: How Utilities can improve customer focus and business performance
£500.00
The Power of Service examines the state of customer service in the Utilities sector.
Description
The Power of Service examines the state of customer service in the Utilities sector and provides organisations with a framework for achieving customer service excellence. It shows how a focus on customers enables energy and water organisations to address the challenges and opportunities facing the sector, including re-establishing trust and developing the potential for new services enabled by technology. It includes the results of a survey focused on Utilities account switching, showing the importance of customer service in customers’ decisions to change energy supplier.
You must be logged in to post a review.
Reviews
There are no reviews yet.