Implementing Varney in local government (2009)
£25.00
A research paper by Dr Zoe Radnor, Warwick Business School Giovanni Bucci, A to Z Business Consultancy
Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard.
Description
Since the Varney Report was published in 2006 public sector organisations have been seeking opportunities to provide better services for citizens and businesses at lower cost to the taxpayer. As a result of the Varney Report ‘service transformation’ became established as a government priority in a 10-year programme. From the original intentions of the Varney Report, it appears the concept of ‘avoidable contact’ will have a lasting impact on public services. It is, therefore, the main focus of this review.
Leave a customer review
You must be logged in to post a review.
Reviews
There are no reviews yet.