Customer Focus Magazine
From: £10.00 / year
Artificial Intelligence and automation are transforming customer service, offering unprecedented efficiency and personalised experiences. However, this also brings ethical considerations that companies must address to ensure fair, transparent and human-centred service delivery.
In this edition on āArtificial Intelligence, Automation and Ethicsā, we look at the importance of striking the right balance between human and tech to enhance operational efficiency whilst also ensuring that customers feel valued and understood, fostering long-term loyalty and trust.
Our September 2024 magazine features:
- Professor Martin Rees, Astronomer Royal
- Alison Jaap, Vice President Care at OVO
- Atif Rashid, Solutions Director at Concentrix
- Lindsey Fussell, Group Director for Networks and Communications at Ofcom
- Paul Wilkinson, Product Director at Deliveroo
We hope you find the latest Customer Focus Magazine an insightful and inspiring read. Should you have any questions or comments, please contact us.
Please remember to access your member dashboard to download your magazine copy.
Description
Our long-running publication aims to provide insight and inspiration to our members and subscribers. Sign up to a 12 months subscription and receive 3 magazines per year.
Member organisations, Companion, Specialist and Management individual members can access our magazine for free. Discount applies for Foundation and Professional individual members. Please remember to access your member dashboard to download your magazine copy.
Additional information
| Delivery Format | Digital, Print, Print & Digital |
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