Showing 1–12 of 14 resultsSorted by latest Sort by popularity Sort by average rating Sort by latest Sort by price: low to high Sort by price: high to low Protecting brands and reputations online £0.00 Can Customer Service Create Trust? (2014) £0.00 Choosing a customer service representative £0.00 The social media customer: Social media success for brands that give it a go £0.00 Home based contact centres – A time for new thinking? (2011) £0.00 The fog is lifting – the changing face of customer service £0.00 Using customer analytics dashboards to gather real time customer data £0.00 Improving customer service standards in a regulated, non competitive industry sector (2011) £0.00 Customer Service Directors: A behavioural competency framework – The Summary Report (2010) £0.00 Panviva First Call Resolution Knowledge Exchange £0.00 Why understanding baby boomers, generation X and generation Y holds the key to smart 21st century customer service leadership (2010) £0.00 What if customer experience has no ROI? £0.00 1 2
