Ken Hughes, known as The King of Customer Experience, is now acknowledged as being one of the world’s leading authorities on consumer behaviour, blending his understanding of consumer & cyber psychology, digital anthropology, behavioural economics and retail futurology to explore the needs of the new consumer and predict the changes to come.
Ken advises some of the biggest brands in the world on Customer & Employee Experience, Omnichannel Strategy, Artificial Intelligence, Retail Futurology, the Millennial / Gen Z shopper and the Peer-to-Peer Economy. As an accomplished author, TED speaker, part-time university lecturer and actor, his performances are insightful and thought-provoking. His presentations are infamous for their sheer energy, entertainment and passion, not to mention his generous Irish wit.
Every year, Ken shares his thought-disrupting insight and motivating content with tens of thousands of delegates globally as one of the most popular keynote speakers booked on the international conference circuit relating to the customer connection.
