Cookie Policy
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Comments Policy
While disagreement is absolutely fine, we may remove comments for the following reasons: use of abusive and/or offensive language use of defamatory remarks simply criticising a company. The Institute is…
Privacy Policy
What is a privacy and electronic communications policy and why is it needed? A privacy policy is needed to ensure organisations and individuals who interact with The Institute of Customer…
Terms And Conditions
Use of this Website By using this website, you agree to be bound by these terms and conditions and all applicable laws. Intellectual Property Rights All copyright and other intellectual…
Individual Membership Application
Please complete this form if you are a new applicant.
All-Party Parliamentary Group
We are the secretariat for the All-Party Parliamentary Group (APPG) on Customer Service, which is run by and for Members of the Commons and Lords. We invite expert speakers and…
Public Affairs
As the professional body for customer service, we work to ensure parliamentarians, policymakers and regulators recognise the vital importance of customer service in boosting the UK economy. We work to…
Speaking Engagements
Our CEO, Jo Causon, is regularly invited to give keynote speeches at conferences. Jo is an experienced and passionate speaker on the vital importance of customer service for organisations and…