AGM 2021 Livestream
Our AGM will be livestreamed here. You will need to have registered to attend and be logged in to your account to see the screen.
UKCSI July 2021 Webinar Launch
Watch the UKCSI webinar launch below ?. The Institute’s Head of Research and Insight, Brian Weston, and CEO, Jo Causon, take us through the July 2021 UKCSI results. In this UKCSI, we assess how customer experience, behaviours and preferences have changed during the COVID-19 pandemic. The research includes key learnings and implications for organisations.  …
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Congratulations: you’re in the UKCSI Top 50!
Congratulations on this fantastic achievement! ? Scroll down to download your UKCSI logo and social media card. Should you wish to highlight your excellent customer satisfaction results in a press…
Congratulations: you’re in the UKCSI Top 25!
Congratulations on this fantastic achievement! ? Scroll down to download your UKCSI logo and social media card. Should you wish to highlight your excellent customer satisfaction results in a press…
Congratulations: you’re in the UKCSI Top 15!
Congratulations on this fantastic achievement! ? Scroll down to download your UKCSI logo and social media card. Should you wish to highlight your excellent customer satisfaction results in a press…
Congratulations: you’re in the best in the UK!
Congratulations on this fantastic achievement! ? Scroll down to download your UKCSI logo and social media card. Should you wish to highlight your excellent customer satisfaction results in a press…
Congratulations: you’re the best in your sector!
Congratulations on this fantastic achievement! ? Scroll down to download your UKCSI logo and social media card. Should you wish to highlight your excellent customer satisfaction results in a press…
Congratulations: you’re in the UKCSI Top 10!
Congratulations on this fantastic achievement! ? Scroll down to download your UKCSI logo and social media card. Should you wish to highlight your excellent customer satisfaction results in a press…
Congratulations: you’re in the UKCSI Top 5!
Congratulations on this fantastic achievement! ? Scroll down to download your UKCSI logo and social media card. Should you wish to highlight your excellent customer satisfaction results in a press…
Saving the customer experience – Interview with Cosmos
Extract from Customer Focus Magazine: Issue 30 (Sept 2020) Like many in the holiday sector, Cosmos – one of the UK’s oldest tour operators – saw its plans for 2020…