Confusion reigns over Travelex ransom demands
The foreign exchange company has been hit by a ransomware attack that claims to have stolen customer data
New year sees rise in railway fares
Commuters faced with fare increases, despite a year of disruption
Millions affected by IT banking failure
Lloyds Banking Group customers were unable to access their accounts on New Year's Day
Banks and building societies sees drop in customer satisfaction
Sector sees first fall since 2016 but remains above UK average
Consumers warned over fire hazard Christmas tree lights bought online
The majority of products bought online failed compliance checks
Customer satisfaction with tourism sector remains high
Satisfaction has fallen slightly according to the latest UKCSI, but the sector is still ranked second out of 13
UK’s worst street for broadband speed 800 times slower than the fastest
In many cases, consumers faced with slow broadband speeds are being hindered by a lack of awareness
The service opportunity in 2020
Here are our predictions of key trends for 2020 from a service perspective.
Plum users complain about withdrawal issues
The money management app has apologised to customers after deposits and withdrawals were delayed