Top Tips on Writing Winning Awards Entries – Webinar
Looking for an opportunity to recognise your outstanding customer satisfaction efforts? Join us for an insightful webinar that will equip you with the knowledge and inspiration you need to…
The role of service in navigating the winds of change
While last week felt like an apt moment to reflect on the sentiments of respect and service, the mood this week is very much focused on action and delivery. TheĀ Kingās…
UKCSI Open Webinar July 2024
We recently hosted our July 2024 UKCSI open launch webinar, accessible to both members and non-members. Our CEO, Jo Causon, and the Instituteās Head of Research and Insight, Brian Weston,…
UKCSI July 2024 Launch: Member-exclusive webinar
Watch the July 2024 UK Customer Service Index webinar launch below, where our CEO, Jo Causon, and the Instituteās Head of Research and Insight, Brian Weston, take us through the latest results. The UKCSI is the national barometer of customer satisfaction published twice a year by The Institute of Customer Service since 2008. It is…
This content is only available to members.
UK Customer Satisfaction Index (UKCSI)
The UKCSI is the national barometer of customer satisfaction published twice a year by The Institute of Customer Service since 2008. It is an independent, objective benchmark of customer satisfaction…
An AI service concept straight out of a dystopian novel
Regular readers will be well aware that the deployment of new technology, including AI, has been a recurring theme for The Institute and our members. As these technologies continue to…
Alistair Lockhart-Smith
Alistair is an experienced Learning and Development expert with over 15 yearsā experience in the design and delivery of bespoke training, projects, and programmes. He has a strong background in…
Service in regulated sectors: driving an enhanced customer experience through collaboration
WithĀ the first of many General Election leadership election debatesĀ airing on Tuesday, Iām sure there will be a great deal to think about ahead of ballot day, when we exercise our…
Breakthrough Research Launch: Leading the Service Nation?
Today we launched our Breakthrough Research Launch: Leading the Service Nation? Enabling business performance through customer service. Our CEO, Jo Causon, and Brian Weston, The Instituteās Head of Research & Insight, shared an overview of the recent research results followed by a panel discussion with sponsors from British Gas and UK Power Networks. The research…
This content is only available to members.
APPG on Customer Service: āBuilding a Service Nationā roundtable meeting
The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service amongst parliamentarians and establishes a dialogue with UK organisations across all sectors. At our APPG…