Tough short-term decisions must not be at the expense of long-term performance and productivity
As lockdown measures begin to ease, leaders are facing the fresh challenge of when and how to bring their workforce back into the business.
Tops tips: Developing a culture of agility and innovation
The Covid-19 crisis has tested organisations’ agility, flexibility and innovation as never before: some organisations have planned and adapted better than others. In the evolving “new normal” business environment these attributes will be crucial in determining whether organisations succeed, or…
Webinar: Head to Head with Leigh Tavaziva (Centrica)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Leigh Tavaziva, Managing Director UK Customer Operations, Centrica. Watch Leigh and Jo discuss how to balance the…
Webinar: Head to Head with Giles Hawke (Cosmos)
Watch Jo and Giles discuss the future of the travel sector and the on going implications of the Covid-19 crisis as we slowly emerge from lockdown
Top tips on Improving Service Productivity
In the context of the financial and operational challenges emerging from the Covid-19 crisis, improving productivity has a renewed urgency: it could make the difference between business survival or failure.
Top tips on preparing for the next phase of the Covid-19 crisis – operational considerations
In every organisation, there will be a spectrum of opinions on returning to the workplace. While many will be keen to see colleagues again and re-establish a more ‘normal’ way of working, others will be anxious, have specific needs to consider or simply be looking for clear information and signposting.
Webinar: Head to Head with Jo Moran (Marks & Spencer)
Watch Jo Causon interview Jo Moran, Head of Transformation at Marks & Spencer
Webinar: Head to Head with Paul Harris (Curo)
Watch Jo Causon interview Paul Harris, Executive Director of Customer Experience at Curo, a housing association in the South West of England
Moving into the next phase of the Covid-19 crisis, the real test for businesses begins
Increasing numbers of consumers are becoming more careful over what they spend, showing more discernment, taking a less is more approach, and valuing most of all a sense of experience rather than a mere transaction.
Video: Jo Causon on what we have learnt from lockdown
In this video, Institute CEO, Jo Causon, discuss what we have learnt from lockdown