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Service in the headlines for the right reasons

Service in the headlines for the right reasons

We live in a world where poor customer service is increasingly dominating the headlines. As I discussed with the Financial Times for the leader of this weekend's FT Magazine, the collapse in…

Stormy conditions ahead?

Stormy conditions ahead?

Some may view regulators signalling their willingness to impose significant fines for poor customer service as a positive step; it certainly indicates how serious service breaches will be taken, which…

Now is the time to plan ahead

Now is the time to plan ahead

As we approach the Easter break, I hope you get a chance for some time off to relax and recharge. Easter is traditionally a time to celebrate new beginnings and…

Scott Duncan, Head of Client Services, Insights L&D

“Definitely attend as it is a great opportunity to network, hear from different sectors/industries and different people will take different things away from it.” Scott Duncan, Head of Client Services,…

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