NCSW Webinar: Service with Respect

For Wednesday’s Recognition theme in National Customer Service Week, our CEO Jo Causon held a practical session with Fran Rea, Director of Customer Service & Service Delivery at NewDay; Kathryn O’Brien, Customer Experience Director at TransPennine Express; Stephen Shaw, Head of Internal Operations at Cabot Financial and Sue Glynn, The Institute’s Director of Academy, Standards & Quality.

Watch the recording below.