October 10, 2022 The Institute of Customer Service Media Coverage Listen to the Institute’s CEO, Jo Causon, discuss the importance of National Customer Service Week as a celebration of customer service excellence on BBC Radio Wales: Listen here The Institute of Customer Service Share This Twitter Facebook LinkedIn Email customer serviceNCSWservice excellence Related Posts Op Ed: Utilities beware – AI is not the complete answer Safety Management Magazine interview with Jo Causon: The customer is not always (al)right This is Money: Poor service costing firms £7.3bn every month, report reveals