- 67% of customers who had a great experience with an employee said they would buy again from that organisation, compared to 11% who had a bad experience.
- 63% of customers who had a great experience with an employee said they would recommend that organisation, compared to 10% who had a bad experience.
ROI Toolkit
The methodology
TEST
An example organisation using the A/B testing v Retention/Churn metric
TEST
TEST
Things to consider
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Key research/insight from us
Research from post card
The Customer Knows (2016)
The Customer Knows (2016)
Test Research Item
Test Research Item
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