Success Stories

Helen Luty, Head of Customer Experience, Landmark Information Group

Helen Luty, Head of Customer Experience at Landmark Information Group, tells us about the journey her team embarked on to...

North Star Housing on Business Benchmarking, ServCheck and ServiceMark accreditation

Sara Herrington, Head of Customers, and Adam Clark, Executive Director of Customers discuss the benefits of organisational membership and the...

Cosmos Tours on FirstImpressions

Terri Woollard, Head of Special Projects and Training, and Lydia Scofield, Customer Care Executive, share their thoughts on training and...

Co-Ownership Housing on Organisational Membership

Glynis Hobson, Director of Customer Services, and Victoria Dunn, Customer Services Manager at Co-Ownership Housing, share their thoughts on Organisational...

Cambridge University Press & Assessment on Professional Development

Andy Page, Ruth Braysher and Holly Hudson of Cambridge University Press & Assessment discuss The Institute’s Professional Development.   Find...

The Very Group on Management Qualifications

Lucie Child, Strategy Lead – Customer Care at The Very Group, discusses the return on investment from The Institute’s Management...

Lambeth Council on Management Qualifications

Covéa Insurance on Business Benchmarking, ServCheck and ServiceMark accreditation

Sarah Hopgood, Operations Support Manager – Protections at Covéa Insurance discusses the impact that Business Benchmarking, ServCheck and ServiceMark accreditation...

Wickes on ServiceFocus and ServiceMark accreditation

Jasmine Hilton, Regional Installations Manager at Wickes discusses the ServiceFocus suite of training and ServiceMark accreditation.   Find out more...

General Medical Council on membership and ServiceMark with Distinction

Colin Salmon, Contact Center Manager at the General Medical Council talks about their membership journey and achieving Service Mark accreditation...