New Membership Application

Individual Membership Application

Please complete this form if you are a new applicant.

1Your Details

2Eligibility

3Terms

Email *

Name *

First

Last

Job Title *

Organisation *

Organisation Address

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Phone *

Please confirm the type of membership for which you wish to apply for

Foundation
Professional
Specialist
Management
Companion

Foundation

Requires at least one the following certifications/qualifications:

Institute of Customer Service training – FirstImpressions, ServiceManagement, ServiceImpact or Coaching for Service Excellence
Or NVQ level 2/3 Business Administration or NVQ Retail Skills
Or a TrainingMark-accredited internal training course

Professional

Requires at least one the following qualifications:

Institute of Customer Service professional qualifications in Communications, Solutions or Innovations
Or NVQ Customer Service level 2/3, Contact Centre Operations Certificate level 2, or Contact Centre Operations NVQ Diploma level 3
Or a TrainingMark-accredited internal training course

Specialist

Requires at least one the following qualifications:

Institute of Customer Service – Service Coach qualification or Accredited Assessor status
Or NVQ V1 or NVQ A1

Management

Requires at least one the following qualifications:

Institute of Customer Service – Service Management
Or NVQ/SVQ Level 4 in Customer Service or NVQ/SVQ Level 4 in Management
Or Warwick Diploma in Service Leadership or Open University Professional Certificate in Management

Companion

Companion membership is for service leaders who meet all of the following criteria:

Senior professional with three or more years’ experience of developing service strategies
Good knowledge of the cost/profit base of your organisation
Strong motivator and influencer, with demonstrable professional development record over the past five years

Please provide details of your qualifications and how it is relevant to the membership type you wish to apply for. See our Membership Brochure for details of eligible qualifications. If you are not able to provide evidence of your eligibility we won’t be able to approve your application. We aim to review applications within five working days and will contact you with a decision as soon as possible.

Your Qualifications *

Click or drag files to this area to upload. You can upload up to 3 files.

Companion Membership Application

Employment 1

Date From *

Date To *

Job Title and Employer *

Job Role (highlight customer service related elements) *

Your customer service achievements

You and Your Customers *

Detail 1 or more customer service achievements that you consider have positively impacted on your customers, past or present.

You and Your Organisation *

Detail 1 or more customer service achievements that you consider have positively impacted on your organisation, past or present.

You and Your Colleagues *

Detail 1 or more customer service achievements that you consider have positively impacted on your colleagues or others you have worked with, past or present.

Personal Achievements *

Detail 1 or more customer service achievements that you consider have positively impacted your own professional development.

Your vision and values

Your Vision *

In no more than 500 words, please set out your own vision for your professional development in customer service.

Upload your CV *

Click or drag a file to this area to upload.

References

You must ensure you have the consent of both individuals below for The Institute of Customer service to process and hold their data. You must also ensure they consent to The Institute contacting them if necessary to discuss the content of their references.

Referee 1 Details

Please provide names, job title and organisation details as well as the contact email address for each.

Referee 2 Details

Please provide names, job title and organisation details as well as the contact email address for each.

Reference Statements *

Click or drag files to this area to upload. You can upload up to 2 files.

Please provide at least two signed and dated statements in support of your application, one of which must be from your current employer or organisation for which you have worked. Your second statement may be from any other individual suitably qualified to comment on your application, ideally a current or past customer.

Statements

I agree to The Institute’s Terms & Conditions and Privacy Policy

Website

Membership Renewal

Individual Membership Renewal

Please complete this form only if you have had an individual membership with us previously.

1Your Details

2Terms

Email *

Name *

First

Last

Job Title *

Organisation *

Organisation Address

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Phone *

Please confirm the type of membership for which you wish to renew

Foundation
Professional
Specialist
Management
Companion

Foundation

Requires at least one the following certifications/qualifications:

Institute of Customer Service training – FirstImpressions, ServiceManagement, ServiceImpact or Coaching for Service Excellence
Or NVQ level 2/3 Business Administration or NVQ Retail Skills
Or a TrainingMark-accredited internal training course

Professional

Requires at least one the following qualifications:

Institute of Customer Service professional qualifications in Communications, Solutions or Innovations
Or NVQ Customer Service level 2/3, Contact Centre Operations Certificate level 2, or Contact Centre Operations NVQ Diploma level 3
Or a TrainingMark-accredited internal training course

Specialist

Requires at least one the following qualifications:

Institute of Customer Service – Service Coach qualification or Accredited Assessor status
Or NVQ V1 or NVQ A1

Management

Requires at least one the following qualifications:

Institute of Customer Service – Service Management
Or NVQ/SVQ Level 4 in Customer Service or NVQ/SVQ Level 4 in Management
Or Warwick Diploma in Service Leadership or Open University Professional Certificate in Management

Companion

Companion membership is for service leaders who meet all of the following criteria:

Senior professional with three or more years’ experience of developing service strategies
Good knowledge of the cost/profit base of your organisation
Strong motivator and influencer, with demonstrable professional development record over the past five years

Statements

I agree to The Institute’s Terms & Conditions and Privacy Policy

Website

New Membership Application

Individual Membership Application

Foundation

Professional

Specialist

Management

Companion

Companion Membership Application

Employment 1

Your customer service achievements

Your vision and values

References

Membership Renewal

Individual Membership Renewal

Foundation

Professional

Specialist

Management

Companion

Need assistance?

Membership fees

Individual Membership Brochure