In the News

Please see below a few examples of recent media coverage of The Institute. If you would like to discuss a piece with us or request a comment, please get in touch: media@icsmail.co.uk

Featured News

Media Coverage

The Evening Standard: Customer satisfaction at lowest level since 2010 – report

July 9, 2024

The Evening Standard reports on our latest UKCSI July 2024 results, which warn that persistent…

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Latest News

The Telegraph: Self-checkouts to wipe out hundreds of Christmas jobs

October 30, 2023
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Radio Coverage featured image

BBC Radio 5 Wake up to Money: Jo Causon as business guest

October 26, 2023
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Radio Coverage - BBC You & Yours Featured Image

BBC Radio 4 You and Yours: Expert Comment by Jo Causon

October 25, 2023
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Press Coverage - The Telegraph Featured Image

The Telegraph: ‘I called up Barclays for help, but the WFH agent was too busy with her dog’

October 23, 2023
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All News Updates

TV Coverage - HQN Featured Image

The importance of contact centres in delivering first-class customer service

February 19, 2021
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Press Coverage - Retail Gazette Featured Image

Customer satisfaction with retailers at lowest level since 2015

January 30, 2021
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TV Coverage - Sky News Featured Image

Jo Causon on Ian King Show (Sky News)

January 25, 2021
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Radio Coverage - BBC Radio Surrey Featured Image

Jo Causon on BBC Radio Surrey & Sussex

January 12, 2021
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Press Release Featured Image - New Research

More than a million over 65s have experienced bad customer service because of their age

December 21, 2020
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Radio Coverage - LBC Radio Featured Image

Jo Causon on LBC’s Nick Ferrari at Breakfast

November 2, 2020
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Radio Coverage - BBC You & Yours Featured Image

Our ‘Service with Respect’ campaign on BBC 4’s You and Yours

August 24, 2020
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Radio Coverage - BBC Radio Cornwall Featured Image

Our Service with Respect campaign on BBC Cornwall

August 18, 2020
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