In the News ⋆ Page 8 ⋆ Institute of Customer Service

Below you can find recent media coverage and events for The Institute. If you would like to discuss a media opportunity with us or request a comment, please get in touch.

Featured News

Media Coverage

Forbes article: Factors Driving The Gap Between Customer Expectations And Satisfaction

July 31, 2024

An in-depth Forbes article quotes the Institute of Customer Service's UK Customer Satisfaction Index (UKCSI)…

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Latest News

Open letter urges government to record assaults on public service workers in official statistics

November 21, 2023

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Nearly one-third (31%) of UK service workers consider leaving their role after abuse

November 15, 2023

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Jo Causon on BBC Radio 5’s Wake up to Money

November 14, 2023

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Retail giants call for abuse protection for staff

November 13, 2023

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In the News

Featured News

Forbes article: Factors Driving The Gap Between Customer Expectations And Satisfaction

Latest News

Open letter urges government to record assaults on public service workers in official statistics

Nearly one-third (31%) of UK service workers consider leaving their role after abuse

Jo Causon on BBC Radio 5’s Wake up to Money

Retail giants call for abuse protection for staff

All News Updates

Consumers want businesses to help them be more environmentally-friendly

Covid-19 and the changing psychology of the customer experience

How do we improve customer satisfaction in the water sector?

Interview with Jo Causon – The Retail Bulletin

Financial organisations must make service a boardroom priority

Jo Causon on Service with Respect (BBC News)

Travel industry must focus on customer service

‘Know and care about your customers’: why online communication is key to great service

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