In the News

Please see below a few examples of recent media coverage of The Institute. If you would like to discuss a piece with us or request a comment, please get in touch: media@icsmail.co.uk

Featured News

Media Coverage

Jo Causon interviewed on BBC Radio 5 Live for Service with Respect campaign

September 20, 2024

In an interview on BBC Radio 5 Live, Jo Causon discusses new research commissioned as…

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Latest News

The Evening Standard: Customer satisfaction at lowest level since 2010 – report

July 9, 2024
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This is Money: Which companies have the best customer service? Survey shows top 10… but most firms are below par

July 9, 2024
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Management Today: Why CEOs should care about customer service

June 24, 2024
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Radio Coverage - LBC Radio Featured Image

LBC Opinion: Don’t lose sight of the customer this election: put customer service at the heart of UK’s economic growth agenda

June 17, 2024
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All News Updates

Interview with The Telegraph: Why aren’t we being served?

February 12, 2024
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Press Coverage - The Economist Featured Image

The last stand of the call-centre worker

February 5, 2024
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Press Coverage - The Observer Featured Image

Believe it or not, some companies still put their customers first

January 29, 2024
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Third of UK customers will pay more for excellent service, despite cost-of-living crisis

January 23, 2024
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Utilities sector ranked least popular by customers as scandals mount

January 23, 2024
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Customer satisfaction plunges as AI chatbots take charge

January 23, 2024
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Time to tackle abuse of insurance staff

January 4, 2024
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Press Coverage - Featured Image

Open letter urges government to record assaults on public service workers in official statistics

November 21, 2023
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