In the News

Please see below a few examples of recent media coverage of The Institute. If you would like to discuss a piece with us or request a comment, please get in touch: media@icsmail.co.uk

Featured News

Media Coverage

Management Today: Why CEOs should care about customer service

June 24, 2024

In an opinion piece for Management Today, our CEO Jo Causon discusses the pressing need…

View Resource →
Load More

Latest News

Press Coverage - Forbes Featured Image

Forbes: Thank You For Not Calling! Agents Are On The Verge Of Burnout

March 22, 2023
Read Article →
Press Coverage - The Guardian Featured Image

Poor customer service costs UK firms billions – so why can’t they get it right?

January 31, 2023
Read Article →
Press Coverage - Water Industry Journal Featured Image

Water Industry Journal: Harnessing technology with people for better service outcomes

December 16, 2022
Read Article →
Press Coverage - Forbes Featured Image

Forbes: If More Is Not Done To Protect Agents, Customer Service Standards Will Fall

November 2, 2022
Read Article →
View more news

All News Updates

Celebrating award-winning customer service

March 5, 2018
View Article →
Press Release - UKCSI 2018 Featured Image

Amazon on top again for customer satisfaction

January 19, 2018
View Article →
Press Release Featured Image - New Research

A time for giving: Macmillan is top charity for satisfying customers and donors

December 21, 2017
View Article →
Press Release - UKCSI 2017 Featured Image

Customer satisfaction rise underpins Tesco financial recovery

January 18, 2017
View Article →
Press Release - UKCSI 2017 Featured Image

Amazon tops the charts for satisfied customers

January 18, 2017
View Article →

Customer satisfaction in the automotive industry is on the up, but businesses urged to ‘get it right first time’

July 27, 2016
View Article →
Press Release Featured Image - New Research

UK public sector leaders call for shared vision to improve customer service, despite financial pressures

September 21, 2015
View Article →
Press Release Featured Image - New Research

Customer complaints see 8-fold rise on social media

July 27, 2015
View Article →
Basket
Back To Top
Search