Below you can find recent media coverage and events for The Institute. If you would like to discuss a media opportunity with us or request a comment, please get in touch.
BBC Radio 5 Wake up to Money: Jo Causon discusses of investing in service during uncertain times
Jo Causon returns to BBC Five Live’s Wake up To Money where she chats about how, in increasingly uncertain and challenging times, UK businesses need to focus on investing in their service strategy and employees in order to create sustainable growth and return on investment. She also discusses how the UK is the second largest exporter of services internationally,…
Op Ed: Utilities beware – AI is not the complete answer
Our CEO Jo Causon recently penned an opinion piece for Utility Week, discussing the challenges and opportunities with emerging technology,…
Safety Management Magazine interview with Jo Causon: The customer is not always (al)right
Our CEO Jo Causon was recently interviewed for a feature story in Safety Management Magazine, where she discusses The Institute…
This is Money: Poor service costing firms £7.3bn every month, report reveals
Our latest UK Customer Satisfaction Index (UKCSI) was covered recently in This Is Money, highlighting the steep cost to…
BBC Radio 5 Wake up to Money: Jo Causon discusses the importance of good service to economic growth
Jo Causon returned to BBC Five Live’s Wake up To Money where she discussed the challenging landscape in customer…
The Institute of Customer Service Parliamentary Reception – November 2024
As the first real chill of winter creeps across the UK, and the dust settles on the recent budget of…
Politics.co.uk Opinion Piece: How can government and regulators prioritise growth? Focus on customer service
CEO Jo Causon penned an opinion piece for politics.co.uk, discussing what government and regulators can do to promote and prioritise…
Jo Causon interviewed on BBC’s You and Yours discussing the cost of poor service to UK retailers
As part of our National Customer Service Week celebrations, CEO Jo Causon appeared on BBC Radio 4’s You and Yours…
Jo Causon interviewed on BBC Radio 5 Live for Service with Respect campaign
In an interview on BBC Radio 5 Live, Jo Causon discusses new research commissioned as part of our Service with…
Watch: Jo Causon on BBC Breakfast discussing Service with Respect campaign to protect customer-facing workers from abuse
CEO Jo Causon on abuse of customer facing staff: “We (as business leaders) need to stand up and say this…