The All-Party Parliamentary Group on Customer Service
We are the secretariat for the All-Party Parliamentary Group (APPG) on Customer Service, which is run by and for Members of the Commons and Lords.
We invite expert speakers and organisations from outside Parliament to meetings to provide their perspective. The APPG conforms to rules concerning transparent funding and working in a cross-party manner.
We established the APPG in July 2014 to raise awareness and understanding of customer service amongst parliamentarians, and to establish a dialogue with UK organisations across all sectors.
The APPG was fully reconstituted following the change in government in 2024, to continue our work in connecting government with business leaders, trade bodies and other key stakeholders.
Members are drawn from across the political spectrum and we typically debate the impact of customer service on economic growth, business performance and public services. The high street, transport, the skills agenda, AI, data and employability are also recurring themes.
The chair, officers and members of the All-Party Parliamentary Group on Customer Service are:
- Connor Rand (Lab), Chair and Registered Contact
- Baroness Stowell (Con), Officer
- Lord Sahota (Lab), Officer
- Esther McVey (Con), Officer
- Lord Goddard (Lib Dem)
- Maureen Burke (Lab)
- Bill Esterson (Lab)
- Natalie Fleet (Lab)
- Dawn Butler (Lab)
- Carolyn Harris (Lab)
- James Asser (Lab)
- John Slinger (Lab)
- Deirdre Costigan (Lab)
- Dan Tomlinson (Lab)
- David Pinto Duschinsky (Lab)
- Lord Iain McNicol (Lab)
- Sarah Edwards (Lab)
- Paulette Hamilton (Lab)
- Gurinder Singh Josan (Lab)
- Kevin Mckenna (Lab)
- Baroness Bennett (Green)
- Olivia Blake (Lab)
Our recent APPG meetings
The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service…
The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service…
The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service…
The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service…
The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service…
The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service…
The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service…
The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service…
The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service…
The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service…
Please note, this is not an official website of the House of Commons or the House of Lords and has not been approved by either House or its committees. All-Party Parliamentary Groups are informal groups of Members of both Houses with a common interest in particular issues. The views expressed in this section of our website are those of the group.