LBC Opinion: Don’t lose sight of the customer this election: put customer service at the heart of UK’s economic growth agenda

Our CEO, Jo Causon, penned an opinion piece for LBC, discussing the service agenda in the context of the 2024 General Election.

Jo discusses the key asks in The Institute of Customer Service’s Manifesto to Build a Service Nation, and calls on the next Government to make service a priority when considering plans for economic stimulation.

“Beyond the pressing need to protect people in their everyday work, our own Manifesto also details the investment, policies and standards needed to improve business returns, truly getting the economy ‘going gangbusters’ while better serving customers and improving the lives of each and every citizen in the country.”