Jo Causon interviewed on BBC’s You and Yours discussing the cost of poor service to UK retailers

As part of our National Customer Service Week celebrations, CEO Jo Causon appeared on BBC Radio 4’s You and Yours to discuss some new research showing the cost of poor service in the retail sector.

Jo discusses our own UK Customer Satisfaction Index (UKCSI), highlighting that businesses – across all sectors including retail – who perform better in customer satisfaction consistently see higher levels of profitability.