Jo Causon as independent expert on BBC Radio 5’s Wake up to Money

The Institute’s CEO Jo Causon joined BBC Radio 5’s Wake up to Money once again as an independent expert, to discuss the need for UK organisations to capitalise on economic recovery and invest long-term in their customer service strategy and people.

Jo also discusses the rise of technology, and how a blended approach of human and tech is still needed while we work out the best way to implement new customer touchpoints.