Head to Head with Vanessa Pillay, Director of Customer Service (BT Group)

In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Vanessa Pillay, Director of Customer Service at BT Group.

Listen to Jo and Vanessa discuss AI advancements, enhancing customer relationships and how to drive a service culture within your team.