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Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Alison Jones, Group Managing Director UK & Senior Vice President at PSA Group, which comprises of Peugeot, Citroen, DS and Vauxhall.

Watch Alison and Jo discuss the biggest challenges over the last few months and how PSA Group has been navigating through them.

The Institute of Customer Service

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