UK Customer Satisfaction Awards – Winners 2025

Congratulations to this year's winners!

Our latest UK Customer Satisfaction Awards ceremony took place on 4 March, 2025 at Hilton Park Lane, London. A big thank you to all attendees for joining us in celebrating the teams that have delivered exceptional customer service, and congratulations to all the winners this year!

Interviews with all category winners are available below and our image gallery with pictures from the evening can be accessed here.

See photo gallery
Winner Interviews 2025

Waitrose & Partners

Aba Quality Monitoring – Best Customer Experience

Suzuki GB

Ipsos – Customer Feedback Strategy

HM Passport Office

Concentrix – Customer Focus Award – Large Enterprise

Water Plus

Sustainable Customer Service

ScottishPower

Best Application of Technology

NatWest

Kantar – Customer Satisfaction Innovation Award

Talkmobile

TLF Research – Best Customer Satisfaction Strategy Award

Novuna Vehicle Solutions

Landmark - Customer Commitment Award B2B

Timpson

UKCSI Best in UK

UK Power Networks

Employee Engagement Strategy

Boots

Best Return on Customer Service Investment

HSB – Derek Redmond

Pension Insurance Corporation - Customer Service Strategic Leadership

Pension Insurance Corporation

Clarity - Best Customer Service Partnership

John Lewis Partnership

Customer Commitment Award B2C

Newbury Building Society

Trusted Quality Provider

K5 Communications – Sam Myatt

Customer Service Professional of the Year

Nationwide Building Society & Kantar

Best Use of Customer Insight

Electricity North West – Steven Glasgow

Customer Service Changemaker Award

Octopus Energy (formerly Shell Energy)

UKCSI Most Improved

ASET International Energy Training Academy

Customer Focus Award – SME

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