National Customer Service Week 2021 Round-up

A big THANK YOU to everyone who shared their NCSW activities and interactions with us across the week. We thoroughly enjoyed seeing your efforts shared on social media and emails, andย seeing how you celebrate in your organisations.

Read our CEO statement here on the NCSW celebrations this year. Below are a few of our highlights from emails, tweets and Linkedin posts. We are so sorry if you have not been featured, we had too many to include all of them! You can follow the #NCSW21 hashtag on Twitter and LinkedIn for more posts!

We hope you enjoyed the week and we look forward to seeing you in 2022! ?

Key sessions this week: video recording

On Monday 4 October, we kicked off NCSW with a panel discussion: our guests, David Roberts, MD of Nu-Heat and Francesca Rea, Director of Customer Service & Service Delivery, NewDay, joined our CEO, Jo Causon, as they explored how organisations are managing the impact of new ways of working, whilst looking at processes, strategy and culture.

?๏ธ Watch video

To celebrate Essential Customer Service Skills and Capabilities theme on Wednesday 5 October, Sue Glynn, our Director of Academy, Standards & Quality and Alistair Lockhart-Smith, our FirstImpressions trainer, discuss how to introduce a consistent culture of service across your organisation based on a shared understanding of what defines excellence service.

?๏ธ Watch video (Members only)

Cathryn Ross, Strategy and Regulatory Affairs Director, Thames Water and our CEO, Jo Causon, discussed on Thursday 7 October, the key leadership skills and knowledge required for the next year and beyond.

?๏ธ Watch video
Our Service with Respect training

Following requests and suggestions from our members, we have launched a series of training modules designed to help your organisation deal with challenging customer interactions.

Trusted Advisory Network (TAN) and Discovery Roadmap (DR) members only.ย If you would like to find out more about membership, please go to: Organisational membership.

Service with Respect training
Customer Service Heroes Competition

To round off the week we held a Twitter competition asking you and your colleagues to vote for your organisation’s Customer Service Heroes. In celebration of National Customer Service Week, we asked you to share your winners with an example of their achievements using the hashtag #csheroescompetition.

Selecting a winner out of the 60+ entries, was not an easy task, it was fantastic to see all these customer service heroes in action! And the winner is…Holly Edwards from Stonewater UK! ? Congratulations and well done! ?

#NCSW21: social highlights
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